RETURNS & REFUNDS POLICY

OUR RETURN POLICY
Returns are to be made within 30 days of receipt.
Merchandise must be in its original condition with tags attached and unworn.
Luluyoo provides Return Shipping options when you place a request.
The cost of shipping will be deducted from your final refund total.

We accept returns or exchanges of unworn items (trying on over undies for fit is ok) returned in the original packaging, with tags attached within 30 days of purchase. Customers will pay for the return shipping costs (includes taxes); No restocking fee to be charged to the consumers for the return of a product.

We will issue your refund within 4 business days of receiving your return and will confirm via email once this is done. The refunded amount should be available on your original payment method within 7-10 business days. It may take up to two billing cycles for the amounts to appear on your statement, depending on your credit card company.

We’ll process your return and refund your original payment method or issue a credit.
For more detailed instructions on using the return portal, please contact us at support@luluyoo.com.

EXCHANGE POLICY
We now offer exchanges through our returns portal. You can request an exchange on the same product for a different size or color or a completely new style. Once we receive your return item and it is processed, we will ship you your exchange. Please note that you will have to pay for the shipping label and any price difference in the exchanged item.
In case you wish to exchange with a different product, we ask that you return your item and place a new order online.
Please note: Upon receipt of your return it can take up to 4 business days for it to be inspected and processed and your exchange to be shipped out.

DEFECTIVE/DAMAGED ITEMS POLICY
If you received a defective or damaged item, please take a photo of the defective/damaged area and email it to support@luluyoo.com with your contact information and order number. Our Customer Experience team will assist you via email.

WE STAND BY OUR PRODUCTS
We pour our hearts into creating a product you’ll absolutely love. We make returns simple because we believe everyone deserves the perfect fit. Your feedback helps us to constantly improve and update our products so they work for every unique body shape and size.
Our Luluyoo is built to last, so it’s important you have time to exchange or return your shapewear before you commit. By offering free shipping on returns and exchanges within the U.S., we hope to make it as easy as possible to find the best fit for you.

Contact us
If you have further questions/issues, please don’t hesitate to contact us.

Text, call or email us, we can help! 

Call: +86 19924732983
Email: support@luluyoo.com